Original condition includes having all tags, packaging, etc returned with the items. Any items returned under these circumstances may incur a cost to get the items to you and we will discuss this with you when our customer services team make contact to return the items to you. Our customer services team will contact the purchaser to discuss if you would like the items to be returned to you. Unfortunately, with the exception of faulty items, we are unable to accept items returned that are not in their original condition or returned after 7 days of you receiving your item. If you purchased a Gift Card on-line and it has not arrived, please contact the Rodney Wayne support team on Items returned that are not in original condition or outside the 7 day timeframe Thanks to Joicos NEW Color Intensity Eraser, color-obsessed clients can now change their custom color quickly and easily while leaving locks gleaming in. Please treat you gift card as cash it cannot be replaced if lost or stolen. Any unused value on the gift card expires 1 year after date of issue. Gift cards cannot be returned or redeemed for cash. Goods bought online can be returned at our Mt Eden salon at 290 Dominion Road or contact and we will arrange return postage. ![]() We are happy to exchange your goods within 7 days of you receiving your item, with proof of purchase, providing the goods are in their original condition. You can exchange a gift providing you return it within 7 days of the date you received your item and you have the original receipt or order number. ![]() If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We are happy to exchange your items within 7 days of the date you received your order with proof of purchase at our Mt Eden salon at 290 Dominion Road or contact and we will arrange return shipping, providing the items are in their original condition. ![]() Please choose carefully as we do not refund unless your items are faulty If you purchased at one of our physical stores please contact the store directly you can find contact details here
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